There is a new Main Menu arrived to Smurfs Village! This can be found on the bottom left hand corner.
This means that the game now loads straight into your village seamlessly!
In order to access your local saves do the following -
The icon on the bottom left corner is now the main menu, please tap this, on the settings tab you will be able to see "Load AutoSave" or "Recover Village" in the button list to the right.
You are able to preview your local saves before excepting them to make sure you have the one you want. Please make sure to choose carefully. Also keep in mind that doing this process in some cases can result in loss of progress.
PLEASE READ!
One of the most important things at the moment is not uninstalling and reinstalling the game, currently for iOS and Android there are two ways of saving, for iOS Game Center / Local Saves and Android Cloud Save / Local Saves. The local saves are very important and hold the most up to date information about your village. If you uninstall the game it will delete the local saves this could result in total loss of your villages.
If there is an issue the team here will work on it and get it fixed, please only uninstall when told by a member of the team, we will make sure to have your save safe so it's possible to do this process without risks.
Comments
22 comments
Thank You Francis
Perdi a minha vila ao desinstalar um programa que nem estava relacionado com a vila. Estava perto do 50 nível e agora tudo começou de novo. Não é justo! Perdi imenso tempo da minha vida com este jogo. E também já não é a primeira vez que acontece, passou -se o mesmo no ipad. Acho que isto está feito para se gastar dinheiro e principalmente tempo.
Hello Francis! My game is still messed up from the last time I messaged you 8 months ago! Unfortunately none of the Papa quests work...it’s been an unresolved issue for over 4 years now. I did everything you unknowingly knew the answers to. When all issues are resolved feel free to contact me. Make sure your ideas work before messaging me...get in touch with game coordinators so that the message you send me is legit. There has to be a reimbursement for all time and quests lost!
Francis! My game is still messed up like usual. Still waiting for the same Papa smurf big fixes...it’s only about 4 years in the running!!! Not sure what’s going behind the scenes of the franchise? Looks like nothing to me.
My game is not letting me open it.it says connecting to download server then nothing or trying to get resources
Nachdem ich das Symbol unten links gedrückt hatte, wurden die Menüeleisten auf der rechten Seite nicht angezeigt. Wie geht es jetzt weiter ????
@u_hagedorn thanks for the contact, at the top of the page you should be able to submit a ticket, please do this anc contact in English, I will then check out your issue and see what is going on.
My game doesn't show any cloud saves on my phone but it does on my tablet. I want it on my phone any ideas?
I was playing smurfs when my game reset, this is the third time this has happened to me and is getting annoying as I was lvl 51 and unlocked most bonus items I’m happy that I didn’t waste money on smurfberrys.
If I purchased some items with my smurf berries why are my items not there after I redoenloded my game to my new phone for example my ax for the mine I paid 20 smurf berries for that and it is not even on there
nyelvreDear Support!
I'm very angry! I play smusrfs village games on two phones. One Samsung ACE 4 is my other phone Xiaomi Redmi 3
On the Samsung phone I started playing a new game and I had to upgrade my tattoo and disappeared. I'm building a new village and I'm already at the 52 level 97% of my VIP membership.
On my Xiaomi phone, I tried to import the game but handed it to a previously lost wallet. This village is at level 58 and at 96% it is only 4% and reach 59th level. The surprise came this morning, because houses, wonders ... disappeared again ...
I went into the cloud, returning the same village but again throwing it back to level 56! The village was damaged because many of my houses and skids were completely ready. Everything disappeared, only the area remained and the dwarves, when I enter the game smoothly. So if I look for a cloud in the cloud then I drop back to level 56 if I just go in, the village is completely empty, only the dwarves and my area are in the main village. There is nothing else!
Unfortunately I do not speak English, I use a translator.
I'm waiting for the answer and the restored village!
Thanks!
Susana54 / Ferenc Virág
Diske
I prefer my old game recover village. I was on level 48 now on 9. I also want you all to know that Susan Y. Linder & Susan Linder are he same person= me.
Hey I have just gotten back into Smurfs village. And I am looking for my friends old account is there anyway I can search for it. Or is it gone forever? :(
Ok I lost my memory card I called my phone provider she sed I would have to uninstall & reinstall it. I couldn't get on app at all so please help please
Hi I thought I was gannaget my village back it wouldn't let me click on it. I spend many hrs a day on this please help
Ok I have the auto cloud save on & has been on so how come I can't get a newer copy back? If I use the one that they r showing me I loose several levels. Is there any way to get a closer date to now?
How do I recover my saved data? I have spend so much on my smurfberries in my saved game data
How do I recover my saved data? I have spend so much on my smurfberries in my saved game data Just j have update my ios. I save the game by gamecenter
Al cambiar de tablet y pasarme el juego he perdido todo lo que tenía construido en la isla,en la montaña,en las flores en los tufos. Quiero que me deis una solución ya que es un incordio reconstruir todo y volver a gastar pitufrutas para volverlo a hacer.
Quiero que me lo arregleis porque me parece absurdo volver ha hacer todo de nuevo
i loss of my villages, can u help, plz thanks Francis
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