Smurf "Critical Lost Progress Bug" Fix

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  • Avatar
    leia reeves

    im currently on level 63 with 98%xp to get to level 64 when i try to lauch my game it keeps crashing ive rebooted my device nothing seems to help ive since read as apple have take the game center of the recent ios update the game no longer works i contacted apple they said beeline need to update the smurfs village so that it is compatable with the ios update i have tried to contact beeline (the developers) of the game but ive had no response from them they bedt get a move on ive spent alot of time and money on this game

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    sonja jež

    Two weeks ago my game back on level 1, I was able to return it to level 46 even though I was 53 I think. many things I miss. now what?
    please help

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    Naowarat Pathawin

    I have already deleted and reinstalled too. I hope that you will get back my village. I"ll waiting for your help. Thanks.

    Information
    I lost my game on 25/10/2015 (maybe at. 11.00am.) at level 66(or 67) and 441 smurfberries.
    I deleted and reinstalled on 31/10/2016 (maybe at 7.00pm.)

  • Avatar
    Mandy Forrest

    When the game crashed I was on level 74 with all my structures built and when I reopened in Game Center it took me all the way back to level 66 and all my built structures are back to what it was back at that level.. can you all help at least get these all built again, that had taken me like year to complete.

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    leia reeves

    i cant even get into my game to restore it back to another level each time i try to launch the game it crashes and goes back to my home screen i have iphone se

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    Gerry Alma

    My game crashed at 30th of October. I've tried to restart the game to get back at the  saved game of 30th of October. It placed me back to level 1.... I was at level 72! Next step: I have put the game in the cloud and put it back on my device. Today I have updated the game but still at level 1. Please help! 

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    JoyPaws83

    My crops are staying at the same percentage and not growing. Same thing with the craters on the Swoof planet :(

    At least the game opens now? Lol

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    Ivy chow

    I was on level 6x but after updated the app and opened it, it took me back to level 53 and all my built structures are back to what it was back at that level

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    Andy Riglar

    Had almost finished level 83. Now back to 41% after not being able to get in for two weeks. No progress in areas without being in them so going nowhere!

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    Martin Guedel

    Happy to install the update last night and to be able to enter the game again after almost two weeks. But then quickly found out that crops only grow in the village. Time is at standstill as soon as I leave any other aera. No xp in there aeras, no games, nada. In my opinion technically by far the worst update ever. Very disappointing.

  • Avatar
    Francis B

    We are right now in a huge refactoring phase and try to make the game more stable. The crash free session for 1.40 increased to 98.5% from 80% where it was in the last 2 month.

    The timer/progress issue has already been fixed and is in beta testing. Thanks for your patience and sorry for the inconvenience.

  • Avatar
    Ruth Roberts

    My son updated his smurf village and received 60 smurfberries as a present for bongfish taking over smurfs as did my friends daughter. But myself and my friend didn't receive any. We both had to preview which village we wanted to choose but our kids didn't. We are playing on our iPhones they are on their iPads. How do we get our present of 60 smurfberries?

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    Van Pevenaeyge Thierry

    Good to see game is back on track With the exception the timer issue soon to be resolved.My game level 87 was  restored sucessfully.Thanx !

  • Avatar
    Queenanne32

    I have also emailed you. I've lost Smurfberries, progress on buildings(I was set back to 1/5 when is was at 4/5 on 3 different "projects") no crops or trees will grow and none of my digs will progress. My Archiology game on the Mountain won't reset. Will we receive our Smurfberries back??!! That's a lot of money lost(181 Smurfberries, down to 46 when the game updated) I really hope you make this right or I'll be deleting the game.

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    Vu Thi Dieu Linh

    I was on level 5x, but after updated the game and opened it, it took me back to level 1. Please help :(

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    michimichi77

    Only one problem: time is still, it goes on only in one area, the last you use... it's impossibile to reach further leveL 😐🙄🤔😤😡

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    Stephanie Lynch

    My crops in swoof planet were also not growing, the time and percentage were staying the same. My game reset back to stage 1, and I cannot get my old game back. I have also spent a lot of time and money on this game. I hope the problem is fixed soon!

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    April Lopez

    TIME HAS STOPPED. I cant grow any crops at all. At first it was at the planet, i couldnt plant for 2 weeks, now it has also affected my mountain top, grove and island. Please fix it. Please.

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    Suzanne Wilkes

    I lost over two years of work in the crash.  I was able to reset my game through game Center but I lost four levels including all of the structures that I have built over the course of the years.  Let's not even talk about how much money I've spent in 2 1/2 years and Smurf berries that are now lost to me.  now at the latest update time is not advancing.  i'm invested in this flipping game and have been playing it for years Indiana's I was on level 78.  It seems that I tunes would have a record of my investment in this product from level 73 onward and I would anticipate compensation for either the money that I have spent or having my game reset to the precrash level.  Cleary  no one can compensate me for the 2+ year time investment in my lost levels.

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    Patricia

    I lost over 2+ years worth I was on level 68. I deleted and redown loaded it because I didn't know what was going on I am very upset I spent so much time and money!!! I lost all my levels. I hope you can fix this and give everyone there levels back because that is very unfair! I did not even know until my daughter read me this! I was very upset and still am!

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    Tiffany krehmeyer

    I was level 48 w 2million coins and 989 smurfberries. My game is now level 4, I was forced to start over. 6 years of game is gone. I've emailed 2x, no response. Face booked like 5x, no response. I've gone to every extent I know to get village back as far as refiguring my cup w no luck. HELP, PLEASE

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    Dolma sherpa (Edited )

    I was on level 46 but after updating my game it shows my level on 1 ! I tried to get back to previous game but it suddenly gets back to home screen where i end up having level 1 every time i open the game ! So i have uninstalled the game n now i am not being able to re install !! Dont know whats going on!! Will i loose all the level ?? Please help !!

  • Avatar
    Ruth ozorio

     

     
    only progress reflected in the main village in the other not. on the planet of tuffs and the top of the mountain only animals progress ... nothing more and nothing the island and the wooded not please tell me how this problem is solved by I'm losing all benefits ..
    help

     

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    Sandy Woledan

    I have lost many years of my Smurf village please help restore Thank you

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    Kristy Blevins

    I did the update on my iPhone 5 it did not work for me at all I was on level 30 when the game crashed now level 10 or 11 I really enjoy the game and spent a lot of time playing it can you check out these issues for me please so I can continue to play thank you
    Kristy Blevins

  • Avatar
    jose (Edited )

    i have lost all my advance over level 70 with more than 350 berries.  need your help, already delete and re install the app (didnt read hear before)...

    what can I do? HELP

    JR Matheu

  • Avatar
    Roman Smoliakov

    Hello

    With all my respect guys, you should have made an in-game notice or something to notify us with that bug...

    as most of the people I knew that if you had a copy on the cloud before( and I'm quite certain that I did)  if you install it in another device or re-install it,you can return to the last cloud saved copy...

     

    my resources abd smurf buildings didn't want to give me anything and the time remained the same. As well no bottles have arrived in a smurf island. Same bug in all locations.

    as everyone I have reinstalled and ended up with level 1

    lvl 74 or 75, more than 110 berries and a layout I was loving this game for are lost. I hope the bug fix will come soon and you will find the way to bring it back! Good luck with your works and thank you for creating that game at the first place

    regards,

  • Avatar
    Francis B

    The timer fix is now online, we also fixed another rare save game loading crash issue. As already noted, if you need to restore to a previous save game please follow: https://smurfs.zendesk.com/hc/en-us/articles/231924648-Progress-XP-or-items-have-been-lost

    We are currently working on the Android build and the next update, more stability and some new items.

    Thank you guys for your incredible support.

  • Avatar
    Destiney Mattox

    My smurfs have restarted to level 1 twice i was on level 35 I was able to retrieve my village both times but have had to start at 99xp level 34 I am not sure whats happening

  • Avatar
    Eke1004 (Edited )

    One weeks ago my smurfs back on level 1, I was level 85 I think. many things I miss. What happen-!!!!!!!!!!
    please help me-!!!!!!!!!!

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