Attempting to launch Smurfs Village /Pressing the Play Button / Traveling to or from the island / Completing a quest?
Reboot Your Device.
Often, issues like the one you are experiencing are simply caused
by low memory. In this case turning your device off and then on again
will free up this memory.Please try turning the device off and on again.
To turn off your device, locate the hold/sleep button on top of the
device, at its right side. This is a physical button, not an on-screen
one. Press the hold button for a few seconds, until a slider appears at
the top of the screen that says "slide to power off."
To turn the device off, move the slider from left to right. If you don't
want to shut it down, tap the "cancel" button at the bottom of the screen.
To turn the device back on, just press the hold button until the screen
lights up and the Apple logo appears. Then let the button go and the
device will boot up.
If anymore support is needed please do follow the link to contact us via the ticket system - Create New Ticket