The game has reset to level 1 / Huts, items or Smurfs have gone missing / Selected the wrong gamecenter village?
In the most recent versions of Smurfs' Village (version 1.0.4 or above)
we have included a new feature to help back up data while we look into
the source of the lost data issue. To check which version of the game
you are running, from the main menu, tap "Help" then scroll down to the
Technical Support section of the help guide. The version number of the
game will be above the Technical Support header. If you are using version
1.0.4 or above, to locate the village recovery tool, at the main menu
select "Options." In the Options menu, tap on the icon of Papa Smurf's
face 16 times. A new button (Recover Village) will now appear.
Tapping this button will bring you to a list of saved village data.
From here, you can tap on a listed saved village state and
tap "Preview Village," which will allow you to view the village. While
viewing the village, tapping the red arrow at the bottom-right of the
screen will bring you back to the "Recover Village" menu, where you will
be asked whether or not you would like to use the previewed village's
data. Tapping "Yes" will select the previewed village's data.
If you are using a previous version of the game, or experiencing issues
with the village recovery tool, please contact us via the support ticket site found here - Create New Ticket
After deleting the game from the device, the village data was lost?
Removing the game from your device will delete its data. Unfortunately, at this point,
we cannot restore village data once it has been lost. In the updated version of Smurfs'
Village, players with Game Center compatible devices can save their villages using
We can, however, credit you with Smurfberries to replace those which you have purchased,
but lost in the game. To do this we will require a screen shot of your purchase history
or the apple itunes receipt showing the purchase.
To deposit Smurfberries into your account, we will also need your device ID.
This is different from your serial number.
To find this, connect your device to your computer and open iTunes. Select your device
in the left panel, then select the summary tab on the right panel. On the summary page,
click on the serial number to reveal your device ID. If you did this correctly, the
heading "Serial Number" should change to "Identifier (UDID)".
You can copy the device ID by selecting Edit > Copy.
The Hot Air Balloon has gone missing or stopped working?
To allow us to gift you your missing Hot Air Balloon, we will require your UDID.
This is different from your serial number. To find this, connect your device to
your computer and open iTunes. Select your device from the top right corner.
On the summary page, click on the serial number to reveal your device ID. If you
did this correctly, the heading "Serial Number" should change to "Identifier (UDID)."
You can copy the device ID by selecting Edit> Copy. If you do not see the Edit button
you may need to select show menu bar option from the top left corner.
We apologize for the inconvenience.