The game has reset to level 1 / Huts, items or Smurfs have gone missing / Selected the wrong gamecenter village?
With the change of the loading of the game, we have introduced a new menu to the game, the menu is located on the bottom left corner in the game. From this menu you can find the saved games with the following.
Please can you head into the game, the icon on the bottom left corner is now the main menu, please tap this, on the settings tab you will be able to see "Saved Games" in the buttons list to the right, please try to find a save which suits your village.
Please keep in mind that while doing this process it's possible that you could lose some progress from the Village of which you where before you restored. Please make sure to preview the village saves before making changes to make sure you get back what you have just lost.
If you are using a previous version of the game, or experiencing issues
with the village recovery tool, please contact us via the support ticket site found here - Create New Ticket
After deleting the game from the device, the village data was lost?
Removing the game from your device will delete its data. Unfortunately, at this point,
we cannot restore village data once it has been lost. In the updated version of Smurfs'
Village, players with Game Center compatible devices can save their villages using
We can, however, credit you with Smurfberries to replace those which you have purchased,
but lost in the game. To do this we will require a screen shot of your purchase history
or the apple itunes receipt showing the purchase.
To deposit Smurfberries into your account, we will also need your device ID.
This is different from your serial number.
To find this, connect your device to your computer and open iTunes. Select your device
in the left panel, then select the summary tab on the right panel. On the summary page,
click on the serial number to reveal your device ID. If you did this correctly, the
heading "Serial Number" should change to "Identifier (UDID)".
You can copy the device ID by selecting Edit > Copy.
The Hot Air Balloon has gone missing or stopped working?
To allow us to gift you your missing Hot Air Balloon, we will require your UDID.
This is different from your serial number. To find this, connect your device to
your computer and open iTunes. Select your device from the top right corner.
On the summary page, click on the serial number to reveal your device ID. If you
did this correctly, the heading "Serial Number" should change to "Identifier (UDID)."
You can copy the device ID by selecting Edit> Copy. If you do not see the Edit button
you may need to select show menu bar option from the top left corner.
We apologize for the inconvenience.