Tracker Smurf issues / Issues with the message in a bottle system / Issues with the rafts / Issues not listed here?
For the issues stated above, please contact us via the support link here - Create New Ticket. After we have received your ticket we will be able to review and get back as soon as possible in regards to the issue with the above subjects.
Cannot place a flower box?
The gardens, flower boxes and magic shrubs share a limit. So if you have
4 smurfs you can have either 2 gardens and 2 flower boxes or 2 gardens,
1 flower box and 1 shrub.
The only exception to this is the first flower box or shrub placed, this
will actually push you above the limit by 1 or 2, so when you delete a
flower box, shrub or garden(or add a smurf) you will still be at or above
the limit by 1.
Unable to activate day and night mode, claim scaredy Smurfs reward?
Scaredy Smurfs rewards can only be gained while the day and night mode
are turned on. These can be activated along with whether effects by
selecting Options from your main menu screen, and then turning Effects On.
Cannot access the island?
To unlock the island expansion you must first reach Dreamy Smurfs quests.
These begin to appear once you have reached at least level 19. To reach
Dreamy Smurf's quests at level 19, you must have completed all of Papa Smurf's
level 19 quests as well as any quests you are currently working on.
Once you have completed Dreamy's quests on the mainland, you will be able to
use the boat to visit the island, giving you a whole new Smurfy world of
wonder to explore!
Also please note that you must have access to the beach area which is
available once a bridge has been constructed over the left river.
Issues with the Totem?
Totem pieces can be unlocked by completing the message in a bottle
quests which appear on the island. Please note that completing these
quests does not guarantee a piece will be gained, but only provides a
chance to find a totem piece in a gift box.
The message in a bottle quests will appear at 4pm every Friday and will
remain until you complete the quest or until 4pm on the following Thursday.
Cannot add additional smurfs?
You can only add one new smurf hut per level in order to add more smurfs.
If you have added or upgraded a smurf hut and have not received a smurf,
you may have hit the character limit. This means you will no longer be able
to add smurfs, snails or caterpillars to your village.
Please note at this time there is no way to delete snails, smurfs or caterpillars.