With the Apple store and Google store downloadable software products, items bought through our games in-app purchases are mostly non-refundable. In some rare cases there is a possibility of refund. The purchase process is controlled by Apple for iOS devices or Google for Android devices, of which both companies have support teams, who will be able to handle your requests.
For Apple devices:Visit Apple support and select the (Contact iTunes store support), then (Purchases, billing and redemption) and choose the option that suits your needs.
For the Google Store devices:Visit Google support and perform a search, or use the (Contact us) button on the page to reach a Google customer support representative via email or another option phone.
Please keep in mind that all purchases that are requested to be refunded like this need to go through the support links above. We cannot sadly assist. You may lock out the ability to purchase in-app content by adjusting your device’s settings.