Item Reimbursement Policy

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6 comments

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    Annette Stewart

    I purchased a 1.99 Saint Bernard that was suppose to go to the mountain and I didn't get it. Needing to contact the makers so they can give me the product I ordered. Annette Stewart

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    Oviedoladybug

    Annette 

    Have you sent an email to Customer Support?

    I'm sure they will be able to help you.

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    Francis B

    Hey @Annette Stewart, go ahead and send us a ticket, we will get onto it for you.

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    Annette Stewart

    Thanks, it was taken care of😊

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    Angela Ferguson

    I purchased the 9.99 smurfberry bundle and the 4.99 smurfberry bundle, with some of those Smurfberries I purchased trophy Smurf hut on the island when I clicked on the hut and bought the trophy Smurf statue that roams around the island/village and placed it beside trophy Smurf hut the hut disappeared and now it says I have to spend 45 more Smurfberries to buy it again. I would Appreciate if you could reimburse the 45 Smurfberries so I may re-purchase the hut or if you could replace the hut on my island. Thank you so much

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    Francis B

    Hey @Angela Ferguson,

    Thanks so much for leaving a message here, please can you send us a ticket with your support ID< we can then take a look at sending the items or berries to reimburse.

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