Item Reimbursement Policy

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    Annette Stewart

    I purchased a 1.99 Saint Bernard that was suppose to go to the mountain and I didn't get it. Needing to contact the makers so they can give me the product I ordered. Annette Stewart

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    Oviedoladybug

    Annette 

    Have you sent an email to Customer Support?

    I'm sure they will be able to help you.

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    Francis B

    Hey @Annette Stewart, go ahead and send us a ticket, we will get onto it for you.

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    Annette Stewart

    Thanks, it was taken care of😊

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    Angela Ferguson

    I purchased the 9.99 smurfberry bundle and the 4.99 smurfberry bundle, with some of those Smurfberries I purchased trophy Smurf hut on the island when I clicked on the hut and bought the trophy Smurf statue that roams around the island/village and placed it beside trophy Smurf hut the hut disappeared and now it says I have to spend 45 more Smurfberries to buy it again. I would Appreciate if you could reimburse the 45 Smurfberries so I may re-purchase the hut or if you could replace the hut on my island. Thank you so much

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    Francis B

    Hey @Angela Ferguson,

    Thanks so much for leaving a message here, please can you send us a ticket with your support ID< we can then take a look at sending the items or berries to reimburse.

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    Valerie Wilson

    I previously had an account on the original iPod touch. And had spent quite a bit of money on my village, and had many of the extra huts you had to pay smurf berries for. However, I can't link the old iPod to Facebook or anything because of how old it is but the iPod will
    Turn on and I can access and have proof I have all of the buildings, I just cannot link the village to my new iPhone -Valerie Wilson

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    anthony bolognese

    I’m in the space world and I have the bottom of the field is the hedges with the big birds! So when I accidentally hit the bushes a notice appeared saying if I wNt the birds to give me more space buy star dust , ok I hit the star dust and of course it cost 10 or mor cherries, great!,,! So as much as I hate having to use cherries to do anything worth wild in this game now I did! Then another noticed comes up now you have to use more cherries clear the space?? Why? You just said use star dust to feed the birds to clear the space and then you ask for more!! This is not fair and I’m tired of everything costing cherries!, I will use your communication Facebook line to keep telling everyone playing this game what’s going on!!

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    Jhongaming

    Hey, what's going on with the AD offers for smurfberries. I saw an ad yesterday that offered me 245 smurfberries. So I installed the game they asked and played the game until I reach to a certain level. When I came back no smurfberries.Fix this now. MY TIME HAS BEEN WASTED BECAUSE OF THIS BS.

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    Yarnell Carver (Edited )
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    anthony bolognese

    Haven’t played my game in a few days and when I returned my Berry’s were not the same! Why this has happened 3 times now and never gets fixed. I had to open the game. Certain way to get on a whole different screen that had different game I played to let me have the option of finding the last game I played with all my current points nd berries? I just wish this game was the same like it was when it first started, ! Not having to buy everything you need to get berries! What a rip off this game is becoming.

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    anthony bolognese

    I’m so tied of writing to what I thought was a great game or pastime what have it! This is now a money game?mi understand it takes money to keep the game or what ever you call it going but this is now ridiculous! Every time you give something to the game now you have tonpay for it? Why?i wrote to you twice about cherries I lost in the transaction of getting a new iPad and nothing ever happened. Even when someone supposed to get cherries you don’t comply? Why can’t you buy cherries with the points you have in playing the game? You can trade cherries for points but you can’t trade points for cherries, how unfair is that! I can’t wait to get on Facebook and let people who play this know how unfair and how people are getting ripped off playing this game now!

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    Qrystalyn Cheong

    I purchased the Shop Of The West Wind, but the item was failed to appear in my smurfs village

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