Please ensure your game is correctly connected to your Game Center or Google Play account. Also, make sure you have linked to the facebook account and both should be friends in facebook. If you are unable to visit a specific neighbor, try sending a gift to check the connection. If the provided resolution does not address your concern, please contact our Support Team at https://smurfs.zendesk.com. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:
* Your Smurf ID and Support ID
* The device you are using
* Details regarding when and how the issue occurs
Our team will review your case and make every effort to resolve the matter as swiftly as possible.