We're happy to announce that Platform Transfers are now available, but certain restrictions and limitations do apply. For the purpose of explaining the Platform Transfer process, there are a few things you'll need to note:
- If you accept a Platform Transfer, you cannot play using the same village on both the old and new destination device.
- There is a limit of one (1) Platform Transfer every twelve (12) months.
- Exceptions to this can be made, depending on the circumstance.
To be eligible, you must meet the following requirements:
- A Smurf ID account must be registered on your original device that you started the village on before requesting a transfer.
- A Smurf ID account created on the destination device will not work.
- A new Smurf ID Cloud Save must be created on the original device before requesting a transfer.
- If you cannot create a Smurf ID account on the original device, then, unfortunately, a Platform Transfer cannot be completed.
If you have met all of the requirements above and would like to continue with the Platform Transfer process, please reply with the following information:
- Which platform is your village currently on?
- Examples: iOS, Android, Amazon.
- What is your Smurf ID from your original device?
- This must be your Smurf ID, not your Support ID.
- Which platform would you like to transfer to?
- Examples: iOS, Android, Amazon.
Please contact our Support Team at https://smurfs.zendesk.com with the above-requested details directly when submitting your request. Our team will review your case and make every effort to resolve the matter as swiftly as possible.