Is it safe to delete and reinstall the Smurfs' Village app?

We strongly recommend you never uninstall your Smurfs' Village app from your device. Doing so without taking the proper precaution of registering for a Smurf ID account and enabling the Daily Autosave option will result in the permanent loss of your village's progress.

The reason for this is that Smurfs’ Village saves all of your progress and the game's data locally on your device to allow for offline play. Every 24 hours, your game also creates a Recovery/Restore Point, which can be found by going into the Smurfs' Village Menu > Settings Tab > My Account > Local Save. When something happens to the device or the app is uninstalled, all of your locally saved progress, including the Local Save Recovery/Restore Points become lost along with the app data.

Facebook accounts were only ever used to manage your friends. There are no copies of your village progress backed up to Facebook's servers. With that said, we do offer Cloud Save backups to safeguard your data and allow you to transfer your progress between devices.

On Apple iOS devices, this can be done in two ways. The first way is by using an Apple ID Game Center account and Game Center's Cloud Save feature. The second way is done by registering for a Smurf ID and using our Cloud Save feature. Please note; however, backups must get created before the data became lost for them to get utilized.

On Android devices, this can also be done in two ways. The first way is by using a Google Play Store Account and Google’s Cloud Save feature. The second way is done by registering for a Smurf ID and using our Cloud Save feature. Please note; however, backups must get created before the data became lost for them to get utilized, and only the Smurf ID option is available for Amazon Kindle devices.

If you have accidentally deleted your Smurfs' Village app and lost all of your progress, we would recommend verifying if you have made any Cloud Save Backups. You can check to see if a backup exists by going into the Smurfs' Village Menu > Settings Tab > My Account > Cloud Save. Make sure you are signed into/logged into your Game Center Account/Google Play Store Account/Smurf ID Account and then press the Load Button. If a Cloud Save is there, you will be able to Preview the Save. If everything is okay, choose to Load the Save. If no save is available, please submit a ticket with our Customer Support Team and we will go over your options.