We apologize for the technical issue. Please ensure your device's operating system and the game application are fully updated. Please close out all of your open apps, turn off your device, and then turn it back on again. Before you relaunch the game, please also make sure that you have a strong and stable internet connection. Please update the game to the latest version and see if that works.
If the provided resolution does not address your concern, please contact our Support Team at https://smurfs.zendesk.com. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:
* Your Smurf ID and Support ID
* The device you are using
* Details regarding when and how the issue occurs
Our team will review your case and make every effort to resolve the matter as swiftly as possible.