We continuously work to optimize the game across devices. If you are experiencing severe performance issues like lag or overheating, please ensure your OS is up to date and close all background apps. If the issue remains, contact support and provide your device's exact model name and OS version so we can check for device-specific compatibility issues or optimization needs.
If the provided resolution does not address your concern, please contact our Support Team at https://smurfs.zendesk.com. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:
* Your Smurf ID and Support ID
* The device you are using
* Details regarding when and how the issue occurs
Our team will review your case and make every effort to resolve the matter as swiftly as possible.