We're happy to announce that Platform Transfers are now available, and it is now possible to move your Smurfs' Village progress between all of the major mobile OS platforms! Please read below for all of the details, which include information on what restrictions and limitations do apply.
For the purpose of explaining the Platform Transfer process, there are a few things you'll need to note:
- If you accept a Platform Transfer, you cannot play using the same village on both the old and new destination device.
- There is a limit of one (1) Platform Transfer every twelve (12) months.
- Exceptions to this can be made, depending on the circumstance.
To be eligible, you must meet the following requirements:
- A Smurf ID account must be registered on your original device that you started the village on before requesting a transfer.
- A Smurf ID account created on the destination device will not work.
- A new Smurf ID Cloud Save must be created on the original device before requesting a transfer.
If you cannot create a Smurf ID account on the original device, then, unfortunately, a Platform Transfer cannot be completed.
If you have met all of the requirements above and would like to continue with the Platform Transfer process, please submit a Customer Support Ticket with the following information:
- Which platform is your village currently on?
- Examples: iOS, Android, Amazon.
- What is your Smurf ID from your original device?
- This must be your Smurf ID, not your Support ID.
- Which platform would you like to transfer to?
- Examples: iOS, Android, Amazon.
If you have any other questions or concerns, please submit a ticket with our Customer Support Team and they will be happy to assist you!