Things have disappeared and my Smurfs' Village is corrupted!

If you should experience an issue where specific items disappear, your levels are reset, huts or mini-games from one area are moved to another, or empty floating icons appear, this means you have likely experienced corruption.

The quickest and safest fix for this is to immediately use the in-game recovery tool as soon as possible and restore your village to an earlier save that was made BEFORE the problem first appeared.

Please note: If you choose to continue playing without making a recovery, or re-purchase the missing items, then the corruption will only get worse and could lead to permanent loss of your village.

To make the recovery, go to the Smurfs’ Village Settings (gear button in the bottom right corner of the screen) > Settings Tab > My Account > Local Saves > Saved Villages. On the Saved Villages Screen, go through the saves one by one and preview them until you find a good save where everything is back to normal.

So, if for example you first noticed the problem today, check the Local Save from two days ago, and if that’s good, you can use that save or go back even one day further to be extra safe. You only get 3 Recovery attempts every 24 hours, so we would advise that you preview each Recovery Point thoroughly before you choose to use it. If you need you to check another area besides the Main Village, you can also travel to your other areas when previewing your Local Saves by tapping on the Rocket, Balloon, Ship, and Portal.

Since you are essentially taking your village back in time, you will lose any recent progress made after the creation of that recovery point, but it's the only known way to reverse the corruption. If this does not work, or you lose any recent purchases that you have made, please submit a ticket with our Customer Support Team and they will assist you further!