Unfortunately, if you are seeking a refund you'll need to contact Apple's/Google's/Amazon's Customer Support directly.
They handle all of our in-app payments, and as such, any and all monetary reimbursement will need to come directly from them. If you are unable to work out an amicable solution with them regarding the refund, or if you do not wish to pursue a refund, please let us know. We would be happy to send you the purchase in question / similarly priced Exclusive Offer item of your choice and the Smurfberries.
If the provided resolution does not address your concern, please contact our Support Team at https://smurfs.zendesk.com. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:
* Your Smurf ID and Support ID
* The device you are using
* Details regarding when and how the issue occurs
Our team will review your case and make every effort to resolve the matter as swiftly as possible.