Advertisements are part of keeping the game free to play. To permanently remove all optional advertisements and commercial videos, you can make any one-time purchase of the premium currency from the in-game store.
As per the current game design, players who have made any purchase—even as small as $0.99—are considered "payers" and, by default, do not see ads in the game. This is intended to provide an ad-free experience as a benefit of supporting the game.
If the provided resolution does not address your concern, please contact our Support Team at https://smurfs.zendesk.com. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:
* Your Smurf ID and Support ID
* The device you are using
* Details regarding when and how the issue occurs
Our team will review your case and make every effort to resolve the matter as swiftly as possible.