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Smurfs' Village
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FAQ Game Issues
How Handy Smurf's Forklift and Warehouse Shed works?
How to do I expand my Areas? / Land Expansion
Locked Island/Grove area.
Shell Storage / Storage is Full
Unable to complete Tracker's Scavenger Hunt Objectives
I have a business, marketing, or partnership inquiry. How do I contact the correct department?
I cannot visit my friends/neighbors, or I'm missing a neighbor from my list.
How do I change the language in the game, or why are the translations incorrect?
I lost Smurfberries or other premium resources and items due to a game bug
The upgrade costs are too high, or resource collection/production is too slow to reasonably advance in the game.
Why is the [Specific Event Name, e.g., little train] event not returning, and when will it be rescheduled?
Will there be new land expansions or updates for Swoof Planet soon?
I am unable to complete a specific quest or task (e.g., placing an item) due to a persistent bug or glitch (Quest Blocker).
Are there any known issues with game performance on specific devices, such as iPads?
No reward for Extra Missions
How can I remove the frequent, unskippable, or frustrating advertisements in the game?
I am having trouble progressing in a Limited-Time Event (LTE), or I did not receive my event rewards.
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