If you believe your progress is stuck or you are missing earned event rewards, please make sure to update the game to the latest version and follow the article link to understand more regarding the LTE. https://smurfs.zendesk.com/hc/en-us/articles/35175893152397--Limited-Time-Event-Feature-and-how-it-works
If the provided resolution does not address your concern, please contact our Support Team at https://smurfs.zendesk.com. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:
* Your Smurf ID and Support ID
* The device you are using
* Details regarding when and how the issue occurs
Our team will review your case and make every effort to resolve the matter as swiftly as possible.