We are aware of some performance issues, such as crashing on certain devices, and our team is actively working on a fix. Please check our official social media channels for the latest updates on known issues.
Also,some of the iPad devices do not support the high resolution of the game. As a possible solution, please disable the Toggles on in-game Settings;
Visual Effects
High Quality
UI Animation.
Disabling these options will allow the game to be played in Lower Graphics settings. If you are still facing the same issue, please reinstall the game and have a check.
If the provided resolution does not address your concern, please contact our Support Team at https://smurfs.zendesk.com. When submitting your request, kindly include the following information to facilitate a prompt and accurate response:
* Your Smurf ID and Support ID
* The device you are using
* Details regarding when and how the issue occurs
Our team will review your case and make every effort to resolve the matter as swiftly as possible.